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Services
See our Field Service Options>>
SERVICE CONTRACTS • Service contracts provide unlimited on-site service calls to repair covered equipment • 48-hours maximum for on-site response • Travel and labor charges, in addition to replacement parts, are included in the contract • Telephone technical support within 1 hour • Personal Contract Managers ensure quality service and satisfaction
PREVENTIVE MAINTENANCE PROGRAMS • Annual preventive maintenance visits ensures peak performance of your analytical equipment • This service is included in the service contract price for some covered equipment • This service can be purchased and provided on-site for individual instruments • No more than four hours are required for this service
INCIDENTAL SERVICES • Incidental Service is ideal for customers with limited operating budgets • This on-site service is offered at current labor and travel rates • All parts needed for repair of the equipment will be billed at current list prices • We accept purchase orders from clients with good credit rating, corporate checks or credit cards
Instruments Supported | Field Service Options | System Qualifications | In-House Repairs | System Upgrades | Relocation Services
